Included below are some of the resources used to develop this module.
Byrnes, J. D. Before conflict: Preventing aggressive behavior. Scarecrow Press. 2002.
Conflict Management. http://en.wikipedia.org/wiki/Conflict_management
Conflict Resolution at pppst.com. http://facs.pppst.com/conflictresolution.html
Conflict Resolution Network. http://www.crnhq.org/
CSL Cartoonstock. Team building and Performance. http://www.cartoonstock.com/sitesearch.asp?ANDkeyword=team-building&performSearch=TRUE&mainArchive=mainArchive&newsCartoon=newsCartoon&vintage=vintage&animation=animation
Falikowski, A. Mastering Human Relations, 3rd Ed. Pearson Education , 2002.
Fisher, R. & Ury, W. Getting to YES: Negotiating agreement without giving in. Penguin Books. 1991.
Furlong, G. T. The conflict resolution toolbox: Models and maps for analyzing, diagnosing, and resolving conflict. John Wiley & Sons. 2005.
Hanson, L. The Seinfeld effect. American School Board Journal, v189, n2, p. 50 – 51. 2002.
Heathfield, Susan. Workplace Conflict Resolution: People Management Skills. About.com. http://humanresources.about.com/od/managementtips/a/conflict_solue.htm
Lencioni, Patrick. The Five Dysfunctions of a Team: A Leadership Fable. Jossey-Bass, 2002.
Lencioni, Patrick. Overcoming The Five Dysfunctions of a Team: A Field Guide for Leaders, Managers and Facilitators. Jossey-Bass, 2005.
Leonard, P., & Leonard, L. Assessing aspects of professional collaboration in schools: Beliefs versus practices. Alberta Journal of Educational Research, 47(1), 4-23. 2011.
MacDonald, E. Grant. Managing Board Conflict. Dalhousie University. http://collegeofcontinuinged.dal.ca/Files/NP_Managing_Conflict.pdf
Patton, B. Difficult conversations: How to discuss what matters most. Penguin Books. 2000.
Rees, F. The facilitator excellence handbook (second edition). Pfeiffer (an imprint of Wiley). 2005.
Robin, Elinor. Conflict Management in the Workplace – Nine Tips for Turning Conflicts Into Connections. Ezine articles. http://ezinearticles.com/?Conflict-Management-in-the-Workplace—Nine-Tips-For-Turning-Conflicts-Into-Connections&id=3468626
Scott, G. G. Disagreements, disputes and all-out war: 3 simple steps for dealing with any kind of conflict. New York, NY: American Management Association. 2008.
Steward Community Woodland. How to Build Consensus. http://www.stewardwood.org/resources/DIYconsensus.htm
Stitt, A. J. Alternative dispute resolution for organizations: How to design a system for effective conflict resolution. John Wiley & Sons. 1998.
Webne – Behrman, H. (Ed.) The practice of facilitation: Managing group processes and solving problems. Quorum Books. 2006.
What’s Your Conflict Management Style. http://webhome.idirect.com/~kehamilt/ipsyconstyle.html
There are many websites about both conflict resolution and workshop facilitation in addition to those mentioned in the Conflict Resolution Tools and Facilitation Tools sections of this module. Please see specific references on individual hand-outs and the Conflict Resolution Tools section.